Signing in and your account

How to sign in and how to change your own account details. Forgotten your password? That’s covered here too.

Signing in

1. Open the sign-in screen (or just launch the app).
2. Enter your email address and password.
3. Press “Log In.”

Once you’re in, you stay signed in.

One device per device type

Among devices of the same type — phone and phone, PC and PC — only one can stay signed in. Signing in on another one signs the first out with “Your account was logged in on another device.”

Devices of different types can be used at the same time.

If you forget your password

A temporary password is emailed to your registered address, and you sign in with that.

1. Press “Forgot your password?” on the sign-in screen.
2. Enter your registered email address and send.
3. Check the email for the temporary password.
4. Sign in with it.
5. Once you’re in, set a new password under “More” → your name (Account Information) → “Change Password.”

About temporary passwords

• They work only once. If one expires before you use it, send another.
• You can’t send them back to back. Wait a moment before retrying.
• Repeated failed sign-ins lock the account temporarily. Wait a while and try again.

Invitation emails contain a temporary password that works the same way.

Opening Account Information

Tap (or click, on a PC) “More” → your name. The email address you sign in with is shown under your name.

Your name at the top of the PC left menu is display only — clicking it opens nothing. Open it from “More.”

The screen is laid out top to bottom like this:

Changing your name or email address

Tap the pencil icon to the right of “Basic Info” → “Edit Account Information,” make your changes and press “Update.”

• Name — the name shown as the creator of transactions and so on.
• Email — the address you sign in with. Sign in with the new address from then on.

You can’t change your own role. Ask an admin. → Members

Changing your password

Go to “Security” → “Change Password” and enter the new password twice. It must be at least 6 characters with no spaces. Use the new password from your next sign-in.

Logging out

Press “Account” → “Log Out” and confirm.

Deleting your account

This closes your own account and removes you from the company. Go to “More” → your name (Account Information) → “Account” → “Delete Account.”

Enter a reason and confirm, and:

• You can no longer sign in, and your personal data is deleted. This can’t be undone.
• If no other members remain, all of the company’s inventory data is deleted too.
• On a paid plan:
  • If you’re the only admin, the paid plan ends and the company moves to the free plan.
  • If another admin remains, the paid plan continues.

Removing someone else, not yourself

Delete them from Members instead (admins only). Note that you can’t delete yourself from Members — use “Delete Account” for that.

Display settings (appearance and language)

Change how the app looks and which language it uses under “More” → “Display.” These apply to your device only, not to the company, so other members are unaffected.

• Appearance — switch between light and dark.
• Language — switch between Japanese and English.

Before signing in, you can also switch the language with the button at the top right of the sign-up screen.

When something goes wrong

Other messages are listed in Common messages and what to do.

Related pages

• Members — invitations and roles
• Company information & settings — settings that apply to the whole company