Contact Support and Announcements

Stuck on a screen, an error that won’t clear, an idea for a feature — you can send all of it from inside the app.

Contact Support

  • PC / tablet — “Contact Support” in the left menu
  • Phone — “More” → “Contact Support”

Write and send, like a chat.

AI answers on the spot

An AI assistant replies first, 24 hours a day, explaining how something works or what an error means.

  • Available on the free plan too.
  • There’s a daily limit on automatic replies. When you reach it you’ll see “The usage limit for AI automatic replies has been reached,” but our team still reads what you sent, so just wait for a reply. AI replies resume after a while.

It reaches our team

Requests and bug reports are reviewed by our team. Anything the AI can’t answer, and any feature you’d like to see, is welcome here.

Two things make it much easier to help: a screenshot, and one line about what you were doing when it happened.

Announcements

Announcements from us — new features, maintenance and so on.

  • PC / tablet — “Announcements” in the left menu
  • Phone — “More” → “Announcements”

Unread items show a badge with the count. On a phone, the combined count of unread announcements and inquiry replies also appears on the “More” tab at the bottom of the screen.

Email and phone

If you can’t open the app, or you’re evaluating KuraPro before signing up:

⚠️ Beware of spoofed text messages

We never send SMS (text messages). If you receive an SMS showing this number as the sender, it may be a spoofed message — do not open any links in it, and delete it.

Worth checking first