Frequently asked questions (FAQ)
The questions we hear most often, from evaluating KuraPro to running it day to day. If a term is unfamiliar, the glossary is next door.
Getting started
Q. What is KuraPro?
A. A cloud inventory management system for small and mid-sized businesses, stores and on-site teams. From a PC, smartphone (iOS / Android) or tablet you can register items, record Stock In, Stock Out and Stock Count, keep stock counts accurate automatically, tally cost and gross profit, and get stock alerts — all in one place. → What you can do with KuraPro
Q. How long does it take to get started?
A. Registration takes about 5 minutes and you can start immediately. There’s no equipment to buy or install — the browser on your existing phone or PC, or the app, is enough. → First-time setup
Q. Can I try it for free?
A. Yes. The free plan covers up to 50 items, 1 user and 1 site with the core features. Try it first and switch to a paid plan when you need to.
Q. Do I need a dedicated barcode scanner?
A. No. Your phone’s camera is the scanner. → Scanning barcodes
Q. Can companies outside Japan, or currencies other than yen, use it?
A. Yes. Pick your company’s country or region when you sign up and its currency symbol and decimals are set automatically. You can change it later under “More” → company name (Company Information) → “Country & Currency.” The app is available in English and Japanese, and documents and labels use Letter or A4 paper to match your country. Shipping label CSV export is for Japanese companies only. → Company information & settings
Pricing, plans and payment
Q. What are the pricing plans?
A. Alongside the free plan there are three paid plans — Starter, Business and Premium — differing in how many items, users and sites you can have. The core inventory features are on every plan including free; AI data analysis is on the paid plans. Current prices and limits are on the website. → Plan
Q. Does “number of items” mean the number of items in stock?
A. No — it’s the number of distinct items (SKUs) you can register. Ten identical white medium T-shirts count as one item.
Q. Can I move from the free plan to a paid one?
A. Yes, any time from “More” → your company name (Company Information) → “Plan.” All your data carries over. → Plan
Q. What if I run out of items or users?
A. As well as upgrading, add-ons let you increase items, users and sites individually.
Q. Can I have multiple sites (warehouses, stores)?
A. Yes. The limit depends on your plan — 1 on Starter, 3 on Business, 5 on Premium — and the “Additional sites” add-on raises it further. → Sites
Q. What payment methods can I use?
A. Credit cards, plus Apple Pay and Google Pay. Payments are processed by Stripe, which holds PCI DSS Level 1 certification; card details are never stored on KuraPro’s servers.
Q. Can I cancel any time? What happens to my data?
A. Yes, any time. Cancelling a paid plan doesn’t delete anything — you’re downgraded to the free plan and your data is kept. If you’re over the free plan’s limits, you’ll see a notice when you try to add something new. Subscribe again and everything is there.
Inventory basics
Q. How do stock counts change?
A. By recording transactions — Stock In, Stock Out, Adjustment, Stock Count. Register one as “Scheduled” and complete it when it actually happens, and stock updates then. → Stock In, Stock Out, Transfer, Adjustment and Stock Count
Q. What’s the difference between Stock In, Stock Out, Transfer, Adjustment and Stock Count?
A. Stock In increases stock (purchases), Stock Out decreases it (sales, disposal), Transfer changes the location, lot or expiry of stock within the same site, an Adjustment applies the change you enter directly, and Stock Count takes the count you made and corrects the difference automatically. Use an Adjustment for damage, loss and rounding, and a Stock Count to apply the result of a recount. → Stock In, Stock Out, Transfer, Adjustment and Stock Count
Q. How do I write off damaged or lost stock?
A. Record an Adjustment and enter the reduction as a minus, such as “−10.” In the app, use the “＋ / −” button beside the quantity field to switch the sign; in a browser, type a leading “−”. If you want to apply the result of an actual recount instead, use a Stock Count. → Stock In, Stock Out, Transfer, Adjustment and Stock Count
Q. How does Stock Count work?
A. Enter the count you made as the Counted Qty. KuraPro works out the difference against current stock and corrects it. You never calculate the delta yourself.
Q. Can stock go negative?
A. That’s the “Negative Stock” setting on Company Information. Newly registered companies start on “Allow,” so transactions may take stock below zero. Switch it to “Disallow” and Stock Out beyond available stock can no longer be completed. → Company information & settings
Q. Entering the same transaction every month is tedious.
A. Open a past transaction and use Duplicate from the “☰” menu — every line comes across. Copies are always created as “Scheduled” so you can check before completing (Stock Counts can’t be copied). → Scheduled, completed and history
Q. I want to register lots of similar items.
A. Use Duplicate from the “☰” menu on an item’s detail screen. Item name, SKU and barcode can’t be duplicated, so change those before saving. → Registering and editing items
Q. Can I create purchase orders and packing slips?
A. Yes. Stock In produces a purchase order and Stock Out a packing slip, as PDFs. You can set the Issue Date, Tax Type, Tax Rate, Honorific, Header Fields, Item Columns and Remarks, and the recipient is filled in from the partner. Stock Out can also produce a picking list. → Purchase orders, packing slips and picking lists
Q. Can I create shipping labels for couriers?
A. If your company is in Japan, you can export from a Stock Out transaction a CSV for the shipping-label systems of Yamato Transport (B2 Cloud), Sagawa Express (e-Hiden III) and Japan Post (Yu-Pri R). The recipient comes from the partner and the sender from your company information and current site. KuraPro doesn’t print the label itself — you import the file into the carrier’s software. → Shipping label CSV export
Q. Can I look up an item after deleting it?
A. Yes. “More” → Deleted Items shows a deleted item’s details, stock and transaction history, and can be sorted by deleted date. It is view only — no editing and no restoring. → Registering and editing items
Location, lot and expiry
Q. Can I manage stock by lot number?
A. Yes. Turn on Lot and the same item’s stock is split by lot, giving you lot-level tracking and traceability. → Location, lot and expiry
Q. Can I manage stock by expiry (best-before) date?
A. Yes. Turn on Expiry and stock is split by date. The breakdown is ordered soonest-expiry-first, so first-in-first-out works straight down the list, and expired stock shows up in stock alerts.
Q. Can I manage several warehouses or stores together?
A. Yes. Places you run independently are separated as sites, and shelves, rooms or floors within a site are distinguished by location. Everything is managed centrally in real time. → Sites
Q. What’s the difference between a “site” and a “location”?
A. A site is the large unit that holds its own stock — stock, transactions and reports are separated per site (items, partners and members are shared). A location is where something sits inside one site. Separate “Tokyo warehouse” and “Osaka warehouse” as sites, and “Shelf A” and “Shelf B” within them as locations. → Sites
Q. Do I have to use location, lot and expiry from the start?
A. No. All three are off initially and stock is simply counted per item. Turn on only what you come to need. Each one becomes a field you fill in on every transaction, so keep it to a minimum.
Q. How do I transfer stock between locations?
A. Use the Transfer transaction type (when location, lot or expiry is on). Choose the source stock, then the destination and the Transfer Qty, and stock moves within the same site. Lot and expiry can be changed the same way, not just the location. Moving between sites isn’t supported — record a Stock Out at the source site and a Stock In at the destination. → Stock In, Stock Out, Transfer, Adjustment and Stock Count
Cost, gross profit and reports
Q. Can I manage cost and gross profit?
A. Yes. Choose Weighted Average Cost or Standard Cost and inventory value and gross profit are calculated automatically from your records. Don’t need cost management? “Quantity Only” tracks quantities only. → Costing method
Q. What’s the difference between Weighted Average Cost and Standard Cost?
A. Weighted Average Cost calculates an average cost from the unit costs on your Stock In transactions and fixes gross profit at the average cost when the Stock Out completes (later purchases don’t change past figures). Standard Cost uses a fixed cost per item, and changing that cost recalculates past reports. → Costing method
Q. Where do I enter unit costs and selling prices?
A. Not on the item — as the unit price on each transaction: unit cost on Stock In, selling price on Stock Out. The only price stored on an item is the Standard Cost used with the Standard Cost method.
Q. How is gross profit calculated?
A. Value Out (selling price × quantity) − the cost of the stock sent out. The cost follows your chosen costing method. → Reading reports
Q. Can I choose any date range for reports?
A. Reports are monthly. Switch months at the top of the screen. Choosing the current month shows totals up to today. → Reading reports
Q. I heard AI can analyse this for me.
A. There’s AI Suggestion for paid plans. AI reads the month you selected against the previous month and suggests which items to watch and what to do next. → AI suggestions
Barcodes and scanning
Q. Does it support barcode-based Stock In and Stock Out?
A. Yes. Scan with your phone’s camera to add items to a transaction. Scanning the same item again increases the quantity, so you can just scan item by item. → Scanning barcodes
Q. Can one item have several barcodes?
A. Yes — JAN, ITF, your own codes, all on one item. The same barcode can’t be reused on another item.
Q. What about items with no barcode?
A. Add it on the Print Labels screen and KuraPro asks “Generate barcode for this item?” — accept and an EAN-13 code is registered on the item, ready to print as a label. → CSV, Excel, label printing and images
Q. Can I find items from a barcode that also carries a shelf number or lot?
A. Yes. Set up a scan pattern and KuraPro takes only the part you need out of the value that was read, then searches with that (e.g. A01_12345_0001 → 12345). Combine steps such as splitting on a delimiter, stripping a prefix or suffix, and keeping a number of characters — and switch pattern any time from the scan screen. → Scan patterns
Q. Are QR codes supported?
A. Yes, for both scanning and printing. Printing also offers EAN_13(JAN), CODE_128, ITF and others.
Q. Can I print onto off-the-shelf label sheets?
A. Yes. Pick a Layout on the Print Labels screen (A4 30-up / 40-up / 70-up, Letter 20-up / 30-up) and KuraPro lays the PDF out to match that sheet’s cells. Print it at 100% scale with no margins. → CSV, Excel, label printing and images
Stock alerts
Q. Will it tell me when stock runs low?
A. Yes. Set a Min Stock per item and dropping below it flags “Shortage.” Note that items with no Min Stock are never flagged, so always set one on things you can’t run out of. → Stock alerts
Q. Can it tell me about overstock too?
A. Yes. Set a Max Stock and exceeding it flags “Overstock.” Either threshold alone is fine.
Q. What about expired stock?
A. Stock with an expiry date is flagged “Expired” once the date passes, and shown in red in the list. → Stock alerts
Q. Can I be warned before something expires?
A. Set the Expiry Alert in days per item. Enter 30 and stock within 30 days of expiry is flagged “Expiring Soon.” Items without a value are never flagged, so you can apply it selectively. → Stock alerts
Custom fields
Q. Can I add my own fields?
A. Yes — Item Fields on items and Transaction Fields on transactions. Colour, size, person in charge, order number, whatever your business needs. → Item fields / Transaction fields
Q. What types are available, and how many?
A. Text, Multiline Text, Number Value and Date (transaction fields also offer Barcode). Up to 30 item fields and 30 transaction fields. Text-type fields are also matched by search.
Q. Can a transaction field appear only on certain transactions?
A. Yes. Transaction fields specify which transaction types they apply to, so “Carrier” can appear only on Stock Out and “Purchase order number” only on Stock In. → Adding transaction fields
Migration, CSV, Excel and images
Q. Can I import my existing Excel or other system data?
A. Yes, via bulk import from Excel (.xlsx, .xlsm) and CSV (.csv) for items, partners and transactions. The Excel workbook you use today goes straight in — no conversion to CSV needed (UTF-8 is recommended for CSV). → CSV, Excel, label printing and images
Q. Can I export as an Excel file?
A. Yes. Every list — stock, transactions, partners and reports — offers Download CSV and Download Excel. Excel exports write every cell as text, so a leading 0 on an SKU is never dropped and JAN codes never turn into scientific notation.
Q. Is CSV / Excel import and export a paid feature?
A. No. Importing and exporting both formats is available on the free plan too.
Q. Can I register item images?
A. Yes, from the item’s create or edit screen. They’re shown in the list and on the detail screen. JPEG, PNG and GIF are supported.
Members, roles and sharing
Q. Can several people share the data?
A. Yes. Invite members to the same company and items, stock and transactions are shared in real time. → Members
Q. Can I control what each member can do?
A. There are three roles: Admin, Member and Viewer. A Member can register, edit and delete items, transactions and partners, but can’t see reports or inventory value. A Viewer sees everything including reports and inventory value, but can’t register, edit or delete anything. Company settings, member management, site management and billing are admin-only. → Members
Q. Can people on the floor use it without seeing revenue or stock value?
A. Yes. Give them the Member role and the Reports tab and the “Value” figure above the stock list both disappear. Unit prices, costs and gross profit on individual transactions still show. To drop amounts entirely, set the costing method to “Quantity Only.” → Members
Q. How do I add a member?
A. An admin enters their name, email address and role (Admin, Member or Viewer) on the “Members” screen and sends an invitation. The invitee signs in with the temporary password in the email — not through sign-up.
Devices, accounts and sign-in
Q. Which devices can I use?
A. PC (browser), smartphone and tablet (browser or the iOS / Android apps). Sign in with the same account and you see the same data everywhere. → What you can do with KuraPro
Q. Can I use a phone and a PC at the same time?
A. Yes — devices of different types work simultaneously. Among devices of the same type only one can stay signed in, so signing in on another one signs the first out.
Q. What if I forget my password?
A. Use “Forgot your password?” on the sign-in screen to email a temporary password to your registered address. Sign in with it and set a new password under “More” → your name (Account Information) → “Change Password.” → Signing in and your account
Q. I can’t find settings like Item Fields or Costing Method in “More.”
A. Company-wide settings are gathered on Company Information — tap your company name at the top of “More” (Item Fields, Transaction Fields, Location, Lot, Expiry, Scan Patterns, Negative Stock, Costing Method, Country & Currency and Plan). Change Password, Log Out and Delete Account are on Account Information — tap your name. → Company information & settings / Signing in and your account
By industry
Q. Can I use it for food and drink?
A. Yes. Turn on Expiry to split stock by best-before date, for first-in-first-out and to avoid waste. Expired and expiring stock appear in stock alerts. → Location, lot and expiry
Q. What about pharmaceuticals and cosmetics?
A. Yes. Combining lot and expiry covers lot-level stock management, use-by dates and traceability.
Q. Is it suitable for manufacturing and materials?
A. Yes. Location and lot management, reorder-point alerts via Min Stock, and cost management all help keep parts and materials at the right level.
Q. Does it work for e-commerce, retail and apparel?
A. Yes. Barcode scanning, centralised management across sites, and custom fields for colour and size are all supported.
Security and data protection
Q. Is my data backed up?
A. Yes. We run on AWS with 24/7 monitoring and automatic backups.
Q. Is communication encrypted?
A. Yes. All communication is encrypted with SSL/TLS (HTTPS). Alongside running on AWS, we apply access controls and regular security audits.
Still stuck?
Get in touch through the in-app Contact Support screen, by email (info@biznode.jp) or by phone (+81-50-3551-9637). Error messages and their fixes are listed in Common messages and what to do.